Returns & Exchanges
At Something Went Wrong, we believe that even if your order didn't turn out as expected, the return process should be seamless. We offer a 30-day window for returns and exchanges on all items in their original condition.
Initiate Your Request
Log into your account portal and select the specific order to generate a return authorization number and a prepaid shipping label.
Package Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the return slip is included inside the box.
Drop Off the Shipment
Affix the prepaid label to the outside of the package and drop it off at any authorized courier location within 7 business days.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund or exchange will be processed to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing